For the past five years, two things have remained constant
about Apple - an inexorable rise in sales and profits, and a steely
determination to control its message in the media. But, just as the company
basks in the admiration of the financial world after last week's amazing
results, is customer concern about where and how all those iPads and iPhones
are made going to force a change in its PR strategy?
Let me explain how that strategy works. Its fundamental
principle is that Apple will only communicate with the outside world on its terms
and to its timetable, and that means at exquisitely stage-managed events in
California.
But what happens when American customers and politicians
start reading about what seem to be the appalling conditions in which your
products are made?
There have been a number of exposes over the past 18 months
of working conditions at Apple's Chinese factories.
The most startling I've heard came not from a journalist but
an actor, Mike Daisey. His monologue telling of how an obsession with all
things Apple ended up with him visiting China and finding workers, some
apparently as young as 13, putting in 15-hour shifts, was performed recently on
the radio programme This American Life.
More seriously for Apple, the New York Times has run a
series of articles over the past week examining why America's most successful
company can't manufacture its products in the United States, and then taking a
closer look at conditions at its suppliers.
But the latest audit shows that at 93 factories, workers put
in more than the 60-hour weekly limit prescribed by the American firm, and a
third of all the plants inspected did not have sufficient measures to prevent
employees suffering occupational injuries.
Now, calls for consumers to start boycotting iPhones or
iPads are unlikely to have much of an impact. After all, just about every major
electronics brand manufactures in China, and it is far from clear that if you
buy a rival phone or tablet it will have been made under better conditions.
It seems clear too that, however miserable the work in the
vast factories making every kind of gadget, it is lifting millions of Chinese
out of rural poverty.
